We're a small team in London. Every support email is answered by a person, not a ticketing queue. The company details below are what your bank, lawyer, or regulator will need.
For support, privacy requests, and billing. Answered within one working day.
Legal correspondence only. No in-person visits without appointment.
Subscriptions can be cancelled at any time in account settings. Unused time on an annual plan is refunded pro-rata within 14 days of purchase, in line with UK consumer law.
Plans you save to your account are retained for as long as the account is active, plus 30 days after deletion for backup purposes. See our Privacy Policy for full retention periods.
You do. ISAAK grants you an unrestricted licence to use, publish, or modify any plan you generate. Our terms ask only that you do not claim ISAAK endorses a specific building decision.
Support emails answered Monday to Friday, UK business hours, within one working day. Urgent account issues are escalated on the same day where possible.
Email support@isaiak.com with your registered email, the change you would like, and — if it's billing — the invoice number. No forms required.